Prestige Solutions Pte Ltd ("we", "us") respects your personal data. This policy explains what we collect through this website and the Prestige mobile app, why, who we share it with, and your choices. Section 09 covers the app. It is written to meet the requirements of Singapore's Personal Data Protection Act 2012 (PDPA).
01Who we are
Prestige Solutions Pte Ltd
221 Henderson Road, #08-06 Henderson Building, Singapore 159557
Email: sales@prestigesolutions.com.sg
Phone: +65 9825 8218 (sales) · +65 8010 2337 (technical support)
Data Protection Officer: support@prestigesolutions.com.sg
02Personal data we collect
- Enquiry form: name, email address, phone number and the project details you type in.
- AI chat assistant: the messages you type in the chat window and the replies you receive, together with the date and time and a hashed (not readable) form of your IP address. If you type your name, phone number or email address in the chat, that is recorded too.
- Website use: cookies needed to run the site (a session cookie and your language choice), and the IP address and browser details that web servers record automatically. When you use the chat assistant, we also keep a short-lived, hashed record of your IP address (for up to 2 days) to limit abuse.
We do not currently use advertising trackers or third-party analytics on this website.
03Why we use it
- To reply to your enquiry, prepare a quotation or arrange a site survey.
- To answer questions in the chat assistant, to review conversations so we can improve its answers, and to follow up on enquiries made through it.
- To keep the website running and secure.
We only use personal data for these purposes, unless we ask for your consent first or the law allows it.
04Who we share it with
- AI chat providers: messages you send in the chat, and the last few messages of the same conversation for context, are passed to our AI service providers to generate a reply. We currently use Cloudflare (Workers AI) and, as a backup, Groq. They may process this data outside Singapore. Please do not enter sensitive personal information (such as NRIC, bank details or health information) in the chat.
- Web infrastructure: fonts, icons and style libraries are loaded from Google Fonts and cdnjs.cloudflare.com, and the map on the Contact page is provided by Google Maps. When these pages load, the providers receive your IP address.
- WhatsApp: if you tap a WhatsApp link, the conversation is handled by WhatsApp under its own privacy policy.
- Our hosting provider, and advisers or authorities where the law requires it.
We do not sell your personal data.
05Consent
When you submit the enquiry form, you consent to us collecting and using the details you provide for the purposes in section 3. You may withdraw consent at any time by contacting our Data Protection Officer. Withdrawing consent may mean we cannot respond to your enquiry.
By using the chat assistant you agree that your conversation is recorded as described in sections 02, 03 and 06. If you want a conversation deleted before the 90 days end, email our Data Protection Officer with the date and time and a few words you wrote, so that we can find it (we cannot identify a conversation from your name alone).
06How long we keep it
We keep enquiry records for 2 years after our last contact with you, and then delete or anonymise them. If your enquiry leads to a project or order, we keep the related records for 6 years after the project ends, which is the period we may need them for accounting and legal purposes, and then delete or anonymise them.
We keep chat conversations (your messages and the assistant's replies) for 90 days on our own web server, in a folder that is not accessible from the internet and is only opened by authorised Prestige Solutions staff. After 90 days they are deleted automatically. If a conversation becomes an enquiry that we follow up, the details we use for that enquiry are kept as described above. Our AI providers process messages under their own privacy policies. Recent messages also stay in your own browser until you close the tab or start a new chat.
07Your rights
You may ask us to (a) tell you what personal data we hold about you, (b) correct it, or (c) withdraw consent. Send your request to our Data Protection Officer at support@prestigesolutions.com.sg. We will respond within 30 days, as required by the PDPA.
08Security
We protect personal data with reasonable security arrangements, such as access controls and secure hosting. No method of transmission over the internet is completely secure, so please take care when sending information online.
09The Prestige mobile app
In short: the Prestige app does not collect your personal data. It has no accounts, no tracking, no advertising and no analytics, and it does not send data to our servers. Its content is bundled inside the app and works offline.
- Saved cases. When you tap the star on a case, the app keeps that case's identifier on your device, so the list is still there next time. It contains no name, email, location or other personal information. It never leaves your device through the app and is removed when you delete the app. Depending on your iOS settings, it may be included in your own device backups.
- Nothing else is collected. The app does not ask you to sign in and does not access your contacts, photos, location, microphone or camera. It does not track you across other companies' apps or websites.
- Actions you start yourself. Some buttons hand over to other apps, only when you tap them: email (opens your own Mail app with a draft to sales@prestigesolutions.com.sg; nothing is sent until you press send), phone and WhatsApp (open those apps with our numbers), our website (opens in your browser, where sections 02 to 08 apply), and share (opens the iOS share sheet with the text of a case or your saved-case list; where it goes is your choice).
- If you contact us. If you send us an email or a WhatsApp message from the app, we receive what you write and your email address or phone number, and we use it only to reply to you. We keep and protect it as described in sections 06 and 08, and you have the rights in section 07.
- Apple and other services. Apple may give us aggregate statistics about App Store downloads and crashes through App Store Connect, according to your device's settings; these are not linked to you personally. Mail, WhatsApp and the share sheet are run by others and have their own privacy policies.
- Children. The app is intended for business customers and is not directed at children.
If the app starts to collect or share data, we will update this page and the App Store privacy details before that version is released.
10Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
